سایر محصولات از این دستهCisco CCX-11-SYS-K9 سیسکوفروش لایسنس L-SL-19-DATA-K9 - Cisco Router 1900 Series
Cisco IVR-11-SYS-K9 سیسکو
Cisco Unified IP IVR
Each Cisco Unified Contact Center Express seat provides optimal flexibility in your contact center by offering full licensing to use the seat as either an agent or a supervisor seat. Enhanced and Premium agent seats can be either workstation or Cisco Unified IP Phone-based agent stations. Each seat provides full licensing for Cisco Finesse desktop and Cisco Finesse IP Phone Agent. With the Enhanced and Premium versions, even if a workstation failure occurs, an agent is fully licensed to continue working through the Cisco Finesse IP Phone Agent.
Cisco® Unified Contact Center Express (Unified CCX) helps businesses and organizations deliver a connected digital experience, enabling you to deliver contextual, continuous, and capability-rich journeys for your customers, across time and channels.
This easy-to-deploy and easy-to-use customer interaction solution supports up to 400 agents and is designed for midmarket companies or enterprise branch offices. Secure and highly available, it supports powerful agent-based services and fully integrated self-service applications, including automatic call distributor (ACD), interactive voice response (IVR), and computer telephony integration (CTI).
Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. Cisco Unified CCX also offers numerous agent and desktop services and can scale to larger, more demanding environments.
You can choose from two Cisco Unified CCX packages: Enhanced and Premium, to better match solution functions with your customer contact interaction management requirements. The Cisco Unified CCX solution is tightly integrated with Cisco Unified Communications Manager, Cisco Business Edition 6000 (BE6000), and Cisco Business Edition 7000 (BE7000).